All sales are final. Exchange only and items must be in its original state ( as received) it must be unopened, unwrapped, unaltered, unworn, undamaged and all tags and packaging must be included. We do not accept any merchandise that has been used or altered (brushed, combed, picked, cut, colored or washed) exchanges must be within 3 days of receipt of cosmetics. There are NO EXCEPTIONS once this time period has passed. We do not refund shipping charges for orders returned.